Customer's Quote Drought

This is my first post!


What we've found happening quite a lot recently, especially with the bigger companies, is that the salesmen will only give quotes if the customer is prepared to buy right there and then.


"They wouldn't even give me anything in writing" is a quote we hear too often. So immediately a 'can't be bothered' attitude is conveyed straight to the customer. Maybe if the customer doesn't seem like a buyer straight away, surely if something in is sent to them in writing, the salesman (or the company) has at least a slightly better chance of them placing an order. Every little helps in times like this eh?!