How Not To Run Your Business

Once upon a time we had a couple of fitters who decided to leave us to start their own business in the double glazing world. They set out with good intentions, determined to do as well as possible by under-pricing and over promising.


This worked well for a while as customers were tempted by the lower costs and the promise of excellent fitting. But as the months and early years drifted by, the stack of unhappy customers began to pile up. They were unhappy with poor fitting, poor time keeping and jobs not being completed either on time or not at all. It got to the point where one particularly well off customer threatened to sue them.


Does that story sound familiar? The downfall of the industry is that it is full of ex-fitters who think they can run their own business because they can buy and fit windows and doors. But they forget that they have to guarantee their work, see to remedial calls and be skilled in the customer services department. Unfortunately those last three things are ignored, hence the cowboy image the window industry has given itself.


Until legitimate companies do their best to force these shambolic operations out, we are going to suffer from fly-by-night companies for the foreseeable future. Rob Foy to the rescue I reckon!