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Double Glazing Blogger: £80 For A FENSA Certificate? Really?!

Thursday, August 4, 2011

£80 For A FENSA Certificate? Really?!

I really could name names on this one. But I fear that if I do, I'm going to start to receive threats, so I'm not going to.


However, what I will say is that those who work within the West Yorkshire area will know who this company is. This particular company has reportedly been telling their customers that a FENSA certificate will cost them £80!


We don't charge customers a single penny for their certificates and I'm sure many others of you don't. So why is it that this particular company thinks £80 per certificate is OK? 


Personally for a company to so openly charge for such a menial think I think is disgusting. Or am I just being a bit over sensitive to this? Am I in my own little bubble and does everyone charge for certificates?


What I would like to add at this point is that this information has come to me via various customers telling me pretty much the same thing. If only one customer had told me then I probably wouldn't have said anything. But when you start to get more than one telling you the same thing, then it's clear that there's something more substantial to the story.


If there are members of staff working for this company that read this, you know who you are. I ask that if you can, leave a response on here to justify why you carry out such a policy.


Things like this don't help to shirk off the sleazy image of the industry. I think the sector has been working hard over the last couple of years to show that it's transparent, professional and trustworthy (of sorts). So ridiculous money spinning ideas like this are only going to fight against that progress.

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6 Comments:

Anonymous Laura Bean - UK Glazing Academy said...

This is very interesting and has been flagged with FENSA's marketing department this morning for further investigation.

August 5, 2011 at 10:31 AM  
Anonymous FENSA said...

FENSA certificates are sent out to the glazing installation address for every job that is notified to FENSA by a registered installer. This is at a nominal charge to the installer.

If homeowners have lost their FENSA certificate, duplicate certificates can be ordered directly from FENSA at £10 + VAT

We are looking into this...

August 5, 2011 at 10:47 AM  
Anonymous Wayne Window said...

One minute you are complaining about companies charging to little, in the next breath you are calling them for trying to add a little more onto a sale? Not something we do, but make your mind up!

August 5, 2011 at 10:39 PM  
Blogger Double Glazing Blogger said...

Hi Wayne - if companies are going to charge more, then they need to put the extra money in the profit column, not charge £80 for something that costs £1.50. We don't charge for certificates either.

August 6, 2011 at 11:39 AM  
Anonymous FENSA said...

It is against the rules of the FENSA Scheme for a company to charge a homeowner £80 for a certificate. When they register with FENSA each company signs a declaration stating that they agree not to impose direct charges onto customers for more than £1.50 which is the cost of the certificate.

August 10, 2011 at 11:00 AM  
Anonymous Anonymous said...

How about withholding the certificate for the completed installation until money is paid for a seperate job / order?

August 18, 2011 at 11:12 AM  

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