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Double Glazing Blogger: You Can Be Too Bullish

Tuesday, December 13, 2011

You Can Be Too Bullish

Social media sights and blogs are full of companies stating how well they seem to be doing. It's been like this all the way through the recession years. Now some of these bits of information are probably going to be true, despite no-one being brave enough yet to post any figures to back up what they're saying. I also fear that the mass majority of reports on how well many are doing are pumped up to save face, to prevent any bad information getting out into the public domain. The problem is, if your company goes bust after you've said how well business is, you're going to have some serious egg on your face.

One perfect example of this is Lakeside Glass who went bust a couple of months ago. They had a member of staff on the now defunct Glasstalk forum website who constantly talked up how well business was. How they were taking on massive contracts and oodles of new customers on a regular basis. In just a couple of years this company is now bust. All this over-positive, sickeningly bullish bullshit talking now looks even more stupid than it did when the company was trading.

Reporting on positive news is all well and good. But there is a fine line between truth and wildly overstating the actual state of affairs. From what I've learned observing these statements from people and companies is that it's better to provide some sorts of numerical proof to back up what you're saying. People using social media are becoming ever more skeptical about information they see, so proof is becoming ever more necessary. Also, it's also pretty easy to spot the bullshit from what's genuine.

You've probably all noticed how little I talk about facts and figures from the company I work for. That's for two reasons. Firstly, we're not a limited company so we have no need to publish any figures what so ever - hence utter privacy - so I don't see the need to talk about it online, no matter how positive or negative things are. Secondly, the minute I talk about how 'well things are right now', I open myself up to scrutiny of what I'm saying.

So, in the future, if you're going to talk about how well business is, make sure it can be proved correct. Don't leave yourself open to ridicule if things go bottoms up!

P.S. the industry has shrunk from £5.4billion to £3.7billion in the last few years. If all the statements online about how well companies seem to be doing were true, our industry wouldn't be in recession and it wouldn't have lost £1.7billion in value!

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5 Comments:

Anonymous Cheam Windows said...

I think many in business will play up their current situation in an effort to instill confidence, secure orders etc. Many do it. Ultimately their accounts will show the true picture and that sort of information is publicly available.

We, for example have seen significant growth from 2010. One major reason has been a complete refurbishment and rebranding of Cheam Windows. Each of our three showrooms has been completely modernised from scratch with a significant investment put into them. This we believe is the way forward and our vision for the way the Industry should be perceived. An industry with more credibility, a total professional approach, displaying the current top quality products in high class comfortable surroundings, combined with no hard sales, but honest information on the benefits and technical advances of the products displayed which we believe to be the best quality on the market today and a totally comprehensive product range to keep the customer interested!

This, accompanied with high quality brochures, quotes, service, no dodgy or false discounts.

This is all aimed at the more discerning well heeled domestic buyer, architect or specifier.

The showrooms are of minimalist contemporary design beautiful flooring and finishes, and not only feature pvcu casement, which is at the back of the shop purposely, but displays of the Rocal Endurance door, Bygone sash both displayed in a Georgian stucco rendered surround, like the beautiful London town houses that everyone would love to own. We also have the latest ali products from Sapa Crown, Ali French doors in new colours and Timber windows from Bereco. The main central display is typical of the current trend towards extensions with bifolding doors which the market indicates is shifting from traditional pvcu conservatories to Garden Rooms. We have Origin Bifolds doors and lantern roofs.

Just on the basis of the central bifolding door/lantern/garden room display we are selling nearly 30 bifolds a month and growing. These have been a huge success as have our sales of sash windows.

Our Clients get see, feel, touch and operate the products in actual installed environments confirming that it is their desire to purchase this product.

So taking a step back to look and research your market and making the investment in the right products and sales environment has seen Cheam windows has grow over the past four years by 80% through this branding, sales are up 27% this year on last! No wild statements, all fact. This investment in our showrooms and our branding has definitely paid off and into 2012 we are looking to open another one/two showrooms.

The consumer is now much more savvy and many have no desire to use nationals with the old perception of the double glazing industry or the fag packet quotes from the smaller locals.

I don't want it to sound like a blantant plug (apologies if it does) but it's merely to stress the point that even in the current climate business CAN do well but it needs to constantly change and evolve.

Testament to this is our closest local competitor who recently went under

December 14, 2011 at 8:49 AM  
Anonymous RCG said...

Quote: "Now some of these bits of information are probably going to be true, despite no-one being brave enough yet to post any figures to back up what they're saying."

Why don't you be brave and tell us who these cheeky companies are?

If it's a dig at my company then I'm quite happy for you to visit our factory and I'll show you the figures, and show you a factory rammed with frames.

What you don't seem to understand is that even though the industry is in free fall, there will be companies who have a good formula and buck the trend.

December 15, 2011 at 10:29 AM  
Blogger Double Glazing Blogger said...

RCG - how have you come to the conclusion that this would be a dig at your company? Not every rant and rave on here is about you guys. That sort of stuff I'd like to think is behind us.

You know as well as I do the repercussions of naming names on here, especially before they go pop. That's not being brave, that's being stupid.

There will obviously be companies doing better than the industry average. The point I was trying to make is that there just seems to be a disproportionate amount of positive reporting when you look at the overall state of the industry.

Thanks for your comment though, been a while since you left one! Suppose I should leave one on yours. You've not posted on yours for a while.

DGB

December 15, 2011 at 11:05 AM  
Anonymous Anonymous said...

You're showing your naivety on this one DGB - or perhaps it's just youthful optimism ;)

Why on earth would any company that's struggling come out in public and say so? We all know that business relies on confidence, so it's natural for people to try and build confidence, not destroy it (whether it's justified or not).

And then you go on to say that a company who claims it's doing well but then goes bust runs the risk of getting egg on their face. If they're trying to save a struggling company, there are plenty of things they'll worry about before 'looking a bit daft'.

Finally, aren't you as guilty of this as everyone else? You regularly tell everyone that the current month has been really good etc etc, and then a few months later, in review, you talk about how a few months ago things were tough, but now they're looking up. This isn't a criticism - refer back to my first point, doing this sort of thing is natural. But don't then have a pop at others for doing the same thing.

December 15, 2011 at 2:59 PM  
Blogger Double Glazing Blogger said...

Anon - HMV came out yesterday and said that they were probably going to go bankrupt!

December 20, 2011 at 11:13 AM  

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