Insensitivity

Customer's never fail to amaze me with their lack of understanding.


After installing a top of the range conservatory, which the customers were over the moon with, it was just the blinds that were left to measure and install. Unfortunately, the guy who takes care of that had an urgent family emergency over in Canada, so had to catch the next available flight to be with his family. So understandably the blinds could not be arranged. But when it came to explaining this to the customers, this simply was not good enough. They were appalled that he had to leave for two weeks; they were dismayed that they weren't going to get their blinds and thought that we weren't going to do the job and just disappear.

Now is it me, but when a family member is living his last days, this should be the primary concern. But please tell me if I’m wrong!