Double Glazing Blogger: Quality Counts

Sunday, March 13, 2011

Quality Counts

I was sent this image earlier on today:

What do we all think?

The sender didn't say who the company was, when the window was installed or any other details.

This is about as much as I can say about it, other than that screw should definitely not be there!

Labels: customer stories, Nonsense, terrible installation

37 Comments:

Anonymous said...: The company needs better quality control.; March 14, 2011 at 1:44 AM
Anonymous said...: No quality control,that's for sure.
What about the fitter,did he not spot it?; March 14, 2011 at 9:31 AM
Anonymous said...: It would be interesting to see who manufactured this window.
The Industry is struggling as it is;shoddy work hardly helps us.
The frame needs replacing,no ifs or buts.; March 14, 2011 at 11:19 AM
Anonymous said...: No wonder double glazing firms have a bad reputation when this sort of thing happens!; March 14, 2011 at 2:40 PM
Anonymous said...: Seems there are still cowboys out there.; March 14, 2011 at 4:19 PM
Double Glazing Blogger said...: I'd just like to say that this image doesn't represent the industry as a whole. There are cowboys out there that should be avoided.

My tip is that when searching for double glazing companies, look for the ones with a long history, a clean history i.e. no name changes or bankruptcies.

Just to repeat, this is not indicative of our industry as a whole.; March 14, 2011 at 4:49 PM
Anonymous said...: looks like a rubbish firm doing rubbish work and giving the industry a bad name.; March 14, 2011 at 5:49 PM
Nige said...: The window is externally glazed, could have been fit 10/15 years ago!!
Your gonna struggle to get someone to change it after soon long; March 14, 2011 at 6:23 PM
Double Glazing Blogger said...: Hi Nige

I've just asked the sender how old the installation is.

Apparently they have images of other faults with the installation.; March 14, 2011 at 6:27 PM
Double Glazing Blogger said...: Installation was done in February Nige.; March 14, 2011 at 6:44 PM
Nige said...: What sort of DG company still uses external beads??? Probably the cheapest unregistered one.....; March 14, 2011 at 7:01 PM
Double Glazing Blogger said...: Apparently the company was FENSA registered, and is Leeds based.; March 14, 2011 at 7:03 PM
kenny muir said...: Nige , i don't know how you can tell it's externally beaded, to me it looks like a side open casement.; March 15, 2011 at 9:07 AM
Anonymous said...: Yep, looks like a side open casement to me too.
Doesn't alter the fact that the screw shouldn't be there though.; March 15, 2011 at 9:44 AM
nige said...: Unless i`m being thick, were`s is the hinge if it`s a opener???; March 15, 2011 at 3:51 PM
Anonymous said...: Looks like a pvc sliding sash window.; March 15, 2011 at 10:00 PM
Anonymous said...: Looks like a pvc sliding sash; March 15, 2011 at 10:02 PM
kenny muir said...: Nige , you are being thick , it's hung on the left from the inside and your looking at the locking side , obviously without shootbolts and probably with a espag thats too short.; March 16, 2011 at 9:01 AM
Anonymous said...: The company who fitted this is FENSA registered.And a Plastics Window Federation member.--------
------ ------- is a friendly, family run business with over 30 years' experience and has installed 1,000's of windows and doors across the the North West region...; March 20, 2011 at 8:17 AM
Anonymous said...: If you are using a service such as hiring a builder or using a mechanic then you are covered by the Supply of Goods and Services Act 1982. This means that any goods supplied must be of satisfactory quality and any service you buy must be:

carried out with reasonable care and skill

carried out within a reasonable time and at a reasonable charge (if no charge is agreed in advance)
(a)fitness for all the purposes for which goods of the kind in question are commonly supplied,
(b)appearance and finish,

(c)freedom from minor defects,

(d)safety, and

(e)durability.; March 22, 2011 at 4:19 PM
Anonymous said...: looking at the gauge & excess length could have been used to fix frame extension on or a frame fixing lug so then would be poor attention to detail by the installer. but then many companys are happier for their installers to earn their weekly wage based around quantity of product installed the priority; March 30, 2011 at 11:25 PM
Anonymous said...: Quality versus quantity..whoever fitted this frame must have seen the screw.Or,he could have been blind , arrived on site on a horse or didn't give a .... Or all three for that matter.
But the whole installation appears to be a disaster judging by the photos.; March 31, 2011 at 9:40 AM
Anonymous said...: Very interested to see how this is resolved.; April 3, 2011 at 8:59 AM
Anonymous said...: Customer certainly has the law on his side.No way should that screw be there.Or the other faults.Puts our industry in a bad light.; April 4, 2011 at 7:43 PM
Anonymous said...: My constuction company films/photographs before we enter and commence work in a property.We then have a database to refer to in the future should there be any problems. eg. damage to property internally and externally.; April 5, 2011 at 8:47 AM
Anonymous said...: perhaps this customer was astute enough to do this.; April 5, 2011 at 10:51 AM
Double Glazing Blogger said...: The case is still ongoing, and communication between owner and customers is still being done. Though as far as I'm aware no site visit has been made by the owner.; April 5, 2011 at 1:45 PM
Anonymous said...: Obviously PR and reputation mean nothing to certain sectors of our industry.; April 6, 2011 at 8:46 AM
Anonymous said...: They probably couldn't care less. Quality doesn't Count to them. Just a quick buck.; April 7, 2011 at 9:04 AM
Anonymous said...: window hasn't undergone any in process inspection.; April 8, 2011 at 10:38 AM
Anonymous said...: Hello DGB. Found your excellent site while surfing for window info.
Any ideas who fitted these windows. We are thimking of replacing our alli' ones and would not want to end up with a rubbish job.We are not in the Wakefield area,Lancs/Cheshire border. Keep up the good work. RA.; April 9, 2011 at 7:55 AM
Double Glazing Blogger said...: Thanks for your comment anon! My advice is to look for someone local, how has been around for quite a while. Family run businesses are usually a good bet, you tend to get a better service. Make sure you go to their showroom and take a good look at the product as well.; April 10, 2011 at 12:24 PM
Anonymous said...: There is a comment posted on 20th march that indicates the customer did select a family business.Obviously there are the rogue ones out there.; April 12, 2011 at 9:54 AM
Anonymous said...: The windows were made in Leeds. The installer is a Warrington firm.; April 13, 2011 at 7:16 AM
Anonymous said...: blog says firm is plasics federation member.
'Members of the Federation have been thoroughly vetted and their customers may be assured that they are totally dedicated to ensuring complete satisfaction with every installation carried out.

Each member has demonstrated sound business management, financial stability and a commitment to maintain those standards required by the Federation.

Member companies are indeed the elite within the industry and they have at their disposal at all times our complete range of services to be offered to all customers.'
contact them .they won't be pleased.; April 14, 2011 at 6:05 PM
Anonymous said...: I won't be looking in warrington for my windows. RA.; April 15, 2011 at 8:34 AM
Anonymous said...: firm like this will probably go under and rise again....they've probably done so before if you check 'em out; April 19, 2011 at 8:28 AM

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Sunday, March 13, 2011

Quality Counts

37 Comments:

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