Double Glazing Blogger: To Post Or Not To Post?

Monday, May 23, 2011

To Post Or Not To Post?

Some of my most popular posts have been the recent Quality Counts posts. These posts have gained the most reaction and the most comments.

But, these posts are showcasing the failings of an installations company, and so the content is quite sensitive. Even though the company in question has not been named, I am starting to worry that the more content on this subject I put up, the more likely it is that the company will find these and not take a positive view on them.

So I need to ask your advice. Do I keep publishing these posts? I do want to keep telling the story of this customer as he has had a bad experience. Or do I remove the posts? I do fear for reprisals, and I don't like to post negative content about the industry.

Comments please!

Labels: customer stories, questions

9 Comments:

Anonymous said...: I have followed this post with interest.You are between a rock and a hard place.
It must be of benefit to the industry as a whole to know there are still rogue firms out there,albeit in the minority.Most firms rely on reputation to increase their sales and strive to do a good job.
This case may well be exceptional,but highlighting it may well keep us on our toes.Our industry was blighted in the past by poor publicity and good public relations are important to us and need preserving.
It only takes one apple in the barrel.....
It is unlikely the company concerned will be happy about their methods of trading being exposed.But your post may well act as a caution and future customers may well be spared the grief recorded here.
RAB.; May 23, 2011 at 11:05 AM
Kenny said...: Be a man GB , name the company. Also most of your responses on this subject has been anonymous , do you know if this has been from someone with a vested interest?; May 23, 2011 at 11:25 AM
Double Glazing Blogger said...: Kenny - I don't think anyone has a vested interest. Also, it's easy from your position to ask me to name the company, but if you ask RCG, he'll tell you that it lands you in a whole world of pain.

RAB - thanks for your advice. I'm still a little bit in limbo about it. I'll just make sure no names or any references are mentioned.; May 23, 2011 at 11:54 AM
Nige said...: GB-e mail me the name i`ll post it on glasstalk ;-); May 23, 2011 at 12:31 PM
Double Glazing Blogger said...: Nige - I would love to! However I still don't know the name myself! I'll let you know if I get to find out!; May 23, 2011 at 12:39 PM
RCG said...: DGB - I received an interesting comment about a phoenixed company on RCG. It's a company in the North West who has been bust a few times and have been mentioned on GlassTalk.

But the person commenting hid their identity and posted their email address as wouldrather@notsay.co.uk (or similar).
Why should I take the risk when the person making the comment doesn't want to?
Best to stay clear of unpleasantness I have learnt...; May 23, 2011 at 3:59 PM
Nick said...: I believe you are within your rights to voice an opinion, whether you choose to name the company is up to you. An if you do your blog pages give people the opportunity to comment and respond. I was with a customer the other day who was frantic that someone had left a negative review about them online. My response was that if they genuinely felt they had done nothing wrong to say so and respond to the complaint accordingly telling that reviewer why they had taken the course of action they had, what they planned to do to put it right and generally open up lines of communication with whoever had left that review.
I think the same applies here. You are within your rights to voice an opinion (like most blogging sites do)

We all make mistakes at times but it is how you put them right and how you respond to them that matters. If the company you talk about comes across your posting then they have the opportunity to respond dont they?

Kind Regards
Nick; May 24, 2011 at 9:57 AM
Mike @ Roseview Windows said...: If you name the company, you then put yourself in the position of, potentially, having to prove that what you've said about them and the project is true.

Unless you have first hand knowledge of the job (i.e. you've actually seen it with your own eyes) and directly experienced what the company have said, you'll be on dodgy ground. Reporting what others have said/seen isn't a defence. If the company in question can prove that anything you've said is not true, your comments could be classed as libellous.

Also, if you name the company without having given them an opportunity to put their side of the story across (by a post on your blog), you could be creating even more trouble for yourself.

Of course, all this depends on the company finding your comments and choosing to tackle you over them. In reality, _if_ they find them you'll probably get a strongly worded letter insisting that you remove posts. What you do in response is where things get interesting :); May 25, 2011 at 2:05 PM
Anonymous said...: If this company's name is not disclosed , and they are 'innocent' how would they know these comments refer to them. Eric; May 26, 2011 at 9:27 AM

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Double Glazing Blogger

Monday, May 23, 2011

To Post Or Not To Post?

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