Quality Counts Story Part 1

The sender of the images of my recent Quality Counts posts has sent me some more information and the first part of his ongoing story with his poorly installed windows and doors. 


The property is a semi-detached in Warrington, the company installing the windows is from Warrington but the frames are made in Leeds. The 70 year old OAP paid his deposit on 13th January this year.


These are his details he sent me so far (I'm just copying what he sent me, with some slight editing):


Start date; 14/2/11. Two fitters,11 'til 4.
> 15/2/11. one fitter, 9.45 'til 12.
> 16/2/11. two fitters,9.30 'til 3.30.
> 17/2/11. one fitter, 1.15 'til 5.20. This is when I started to log events.
> 18/2/11. two fitters, 10 'til 4.30 and 12.30 'til 4.30.
> 21/2/11. one fitter, 10 10 'til1.15. Dragging 4m lengths of quadrant through house. Noticed two dents had allegedly appeared in new fridge .
> 22/2/11. no fitters.
> 23/2/11. one fitter, 10 'til 1 . 55. Builder returned to redo his poorly done bell cast. Fitters 'boss' on site. I overheard his fitter saying to him he didn't give a f..k. Was told it would be one and a half weeks before doors would be fitted.
> 24/2/11. one fitter, 5.30 'til 6.30. Trimmed externals to one small window.
> Said he'd return tomorrow to finish trimming and to replace three torn seals. Never seen him since.
> 25/2/11. no fitter. 26/2/11 .Made interim payment. This was requested by
> company director. £4000 .I noticed my back door in showroom. My back door has had a piece of plastic nailed across the top where the arched head was squared of on 11/2/11. (12/4/11 still no door fitted)
> 28/2/11 no fitter
> 1/3/11. '' ''.
> 2/3/11. '' '' .
> 3/3/11 '' '' .
> 4/3/11. '' '' .